Turbine Entertainment und Codemasters haben ihre im März (wir berichteten) lang und breit angekündigten Spezial-Editionen von Der Herr der Ringe Online: Die Schatten von Angmar im letzten Moment verändert und einige der damals versprochenen Features gestrichen. So ist aus der "Stoffkarte von Mittelerde" eine Pergamentlandkarte (dickes Papier) von Angmar geworden und die "wundervoll verarbeitete Mithril-Miniatur für eure Vitrine" ist schlichtweg unbemalt (Farbe kann man übrigens für 4,30 Euro nachbestellen). Der "Prima Guide" ist nur online zugänglich und der "wachsversiegelte Brief" ist von Jeff Steefel und nicht von Jeff Anderson (CEO von Turbine), außerdem sollen Wachssiegel und die echte Unterschrift fehlen. Das "Der Herr der Ringe Online Lederarmband (in elbischer Schrift geprägt)" fehlt und kann bei der Registrierung nachbestellt werden und die versteckten Ringe (Gold und Silber für spezielle Gewinne) wurden durch "Tickets" ersetzt. Nach Angaben von Codemasters im offiziellen Forum gibt es Lieferschwierigkeiten beim Lederarmband und beim Prima Tipp-Heft. Als Entschädigung legt Codemasters bei jeder Special-Edition eine CD mit dem HdRO-Soundtrack bei.
"die "wundervoll verarbeitete Mithril-Miniatur für eure Vitrine" ist schlichtweg unbemalt (Farbe kann man übrigens für 4,30 Euro nachbestellen)."
Dear LOTRO community,Recently there has been a great deal of discussion with regards to contents in the Collectors Edition and the Special Edition. This is a serious issue and deserves a serious answer.The short of it is that mistakes were made. There was miscommunication; there were changes to the contents which were unavoidable. These changes should have been clearly and promptly communicated, they were not and for that we are sorry. The Lord of the Rings Online project is extremely complicated, we have made mistakes, we will no doubt make further mistakes, we are all only human. However, we do all we can to learn from mistakes and minimize their impact on you the consumer as you are the most important concern we have. We would never intentionally upset you or try to cheat you, it's simply not in our interests and that's something we believe very strongly. The long-term success of the game is what counts and it would be foolish to risk that for the sake of a few items. There have and will be further repercussions within Codemasters Online Gaming as a result of this issue.Until today I have been very impressed with the great spirit and positive feeling on the boards. I particularly appreciated the patient and understanding attitude during our recent unplanned downtime.I am very disappointed by the recent negativity on the forums, however this is completely understandable.I want to apologise on behalf of Codemasters Online Gaming unreservedly for this situation. What has happened is unacceptable and some hard lessons have been learned. To attempt to rectify the map disappointment, should any of our Special Edition or Collectors Edition customers wish to get a cloth map we will be announcing a system shortly where we will send one to you. However, I would like to say now that the reason we exchanged the cloth map for a parchment one was because we felt the quality of the cloth was not right. "Get one that’s the right quality", I hear you say, Unfortunately the only change possible in the timeframe was to parchment, not cloth. In hindsight it's evident that we should have nevertheless stuck with the original plan. We unfortunately took the wrong decision. Our key mistake overall we recognise is in the lack of communication of these changes.Further information regarding the other issues with the contents were covered in the following post from the marketing team:http://community.codemasters.com/forum/showthread.php?t=175304&page=1&pp=10This post is accurate, there are no lies. This unfortunately is the situation. Should this have been handled better? Of course it should.Everyone at Codemasters Online Gaming is dedicated to delivering a quality product and service to you and we will strive harder to provide this going forwards.I hope this message goes some way towards communicating our regret for this situation.I hope to see you all in Middle-earth.Yours sincerely,David SolariVice President and General ManagerCodemasters Online Gaming
Hi AllWe’ve been reading the many posts about some of the disappointment you are feeling from the Collectors Edition. As previously mentioned the Leather Wristband and Prima guide couldn’t make it into the pack due to time constraints and manufacturing issues, but customers will be able to redeem these items via a special page on the official LOTRO website come April 24th. With regards to the other items that have been mentioned we can only apologies for any misunderstanding, though we should at least explain why and how these things came about. The Cloth Map changed to a Parchment Map very late on in the production , again due to some manufacturing and quality issues; we had a choice of either not including the map at all or giving you something that would still look great but be on slightly different material. We feel we made the correct choice in giving you a great high quality item.The Letter from Jeff Anderson changed to a Letter from Jeffrey Steefel for the simple reason that Jeffrey is the closest person to LOTRO and knows more about the game than anyone else in the world – we felt that a letter from Jeffrey would be an amazing keepsake for any diehard LOTRO fan. The wax seal was missing as our heath and safety bods wouldn’t allow us to use hot wax.The Golden Ring competition is still going ahead, albeit under a slightly different guise – we were blown away with the amount of orders we had from all over Europe and our legal guys just couldn’t find a way for us to run the competition in all territories legally. To this end we had to rework the way the competition runs and details on this will be announced shortly. The winners will still get the Gold and Silver rings along with the trip to Turbine and the Zunes so please bear with us.We are truly sorry for any disappointment caused and have worked tirelessly to bring you a Collectors Edition we are immensely proud of.Many thanksThe LOTRO Marketing Team__________________Kyle “Laeth” Rowley----------------------------------------RF Online Community ManagerCodemasters Online Gaming
holla, die kriechen ja zu kreuze. *g*
Venger Vice President and General Manager of Codemasters Online GamingJoin Date: Dec 2002Posts: 1
Autor
Thema: Für die CE und SE Kunden (Gelesen 9436 mal)
